At Nimbus Printers LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below. This policy outlines the conditions under which we offer refunds or exchanges for products purchased from our online store.

1. Return and Refund Eligibility

To be eligible for a return and refund, the following conditions must be met:

• Time Frame: Requests for returns or refunds must be made within 30 days from the date of purchase.
• Condition: The item must be in its original condition, unused, and in the original packaging. Products that have been opened or used are not eligible for a return.
• Proof of Purchase: A receipt or proof of purchase is required to process your return and refund.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including but not limited to:

• Custom Orders: Products made to order or personalized items.
• Consumables: Ink cartridges, toner, and other items that are intended to be used up or have been opened.
• Digital Products: Software, licenses, and digital downloads.

3. How to Request a Return

To request a return, please follow these steps:

1. Contact Us: Email our customer service team at info@nimbusprinters.com with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Ship the Item: Pack the item securely in its original packaging and include a copy of your receipt. Ship it to the address provided by our customer service team. You are responsible for the return shipping costs.

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange a product for a different item, please follow the return procedure and place a new order for the desired item. We do not offer direct exchanges.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@nimbusprinters.com. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

Nimbus Printers LLC
99 NW 183rd St #138
North Miami Beach, FL 33169
United States
Email: info@nimbusprinters.com

8. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the changes.